RETURN POLICY
Internet & Phone Order Return Policy:
If you wish to receive a refund to the original payment method used on your order, you must mail in your return. To do this, please refer to the mail in policy below.
Returns or Exchanges must be unused, undamaged, and have original ticketing attached.
Special occasion merchandise is considered FINAL SALE and cannot be returned or exchanged.
A full merchandise refund, excluding shipping charges, will be issued on merchandise eligible for return within 14 business days.
We DO NOT accept returns for soiled, scratched, altered or damaged merchandise.
All Internet/phone orders returned by mail will receive a refund credit issued to the original form of payment.
All split payment order purchases made with a gift card and a credit card will receive refund credit FIRST to the original gift card used for the purchase, then the remainder of the refund will be issued to the credit card.
It is your responsibility to pay for the shipping of unwanted items back to us.
For Amazon Returns, please see our separate policy below. Click Here to Print a Blank Return/Exchange Form
Mailing your Return
Please complete your Return/Exchange form in its entirety and detach the bottom portion of the form. Attach this form to the outside of your return.
Send your Return back to us in a sturdy box or envelope.
When mailing please include your Return/Exchange form with your return, and send this package to the following address via US Mail, Priority Mail or Insured Post:
SPN STORE
CUSTOMER SERVICE RETURNS
101 ONONDAGO TRAIL
MEDFORD LAKES, NJ 08055
Be sure to get a tracking number or insurance for your Return in the event the package is lost or misdirected. We are not responsible for return packages lost in transit.
It is your responsibility to pay for the return shipping of unwanted items.
Amazon Returns are processed through our system as standard returns, however no payment is issued by our company for the return. This refund is credited directly by Amazon.com to the original payment method used on their website. Refunds are issued through Amazon.com within 24-48 hours of processing at our facility.
At this time we do not offer Amazon exchanges because we have no payment method to bill the new order against. If you wish to get an exchange on an Amazon order, you must contact Customer Service with the payment information and a new order will be placed MINUS the shipping fee.
Gift exchanges are not available to Amazon orders. All orders that are returned are automatically refunded by Amazon.com to the original payment method.
For additional questions about returns and exchanges, feel free to contact us.